Managed Support
Combining both your IT and Telephony maintenance contracts with Digital IP
ensures your business is more efficient with one point of contact for all your
communications needs. Our unrivalled skills in unified communications and
experience in both industries allows us to deliver the correct level of support
needed whilst saving you money as one supplier.
Digital IP work only with
top-tier manufacturers to offer our customers the very best in reliability,
performance and price. Ultimately, we have to support the equipment we supply,
therefore only offer the best. Whatever the solution, we identify as most
appropriate for your business, you can be sure that each manufacture is of the
highest quality and dedicated to delivering solutions that produce real and
measurable value. What's more you can be safe in the knowledge that all are
backed by 24 x 7 technical support and a variety of customizable training and
service offerings to enhance the effectiveness of your business.
"Digital IP go the extra mile to help their customers. I would
recommend them without reservation." Iain McClure, Barr & Wray Ltd, Glasgow
We offer
exceptional Telecommunications & IT maintenance packages to allow your business
to be more efficient AND save you money. detailing the benefits of our packages
and the different levels of service available for your business. Our FREE
COMMUNICATIONS AUDIT gives you a complete overview of your current network; it’s
strengths, short-falls and possible upgrade opportunities to allow your business
to become more efficient and save you time and money. It also allows us to
recommend a support package that is the best fit for your business.
Digital
IP provide a helpdesk service to act as a single immediate point of contact for
customers needing help and advice and support. All calls are linked to
strategically located bases around the UK where telephone support routine or
emergency maintenance cover can be offered up to 24 hours a day, 7 days a week.
Within our support structure we have a comprehensive range of options to cover
every eventuality and ensure complete piece of mind including:
- Fault Logging
- ISO 9000 Maintenance
- System Health Checks
- Competitive Contract Rates
- BT
Liaison
- BT Network Servicing Ordering
- Remote Diagnostics
- Remote
Programming
- 24/7 Flexible Cover
- Flexible Cover
