Managed Support

IT SmartSupport

SmartSupport from Digital IP can manage your entire network, either by supporting your existing IT manager or by providing a fully integrated managed service. We believe that every customer deserves the same high level of support, so the flexibility of our support and service contracts allows you to utilise as much or as little of the service as you need.

Digital IP use the most up to date proactive software to monitor your network; HoundDog Technology alerts our technians to problems before they become disasters, meaning they can be fixed before our customers even know about them. Unlike other IT support companies, our network monitoring service is included with every support contract at no additional cost.

SMART SUPPORT	REMOTE	REMOTE PLUS	ONSITE IT MANAGER	VIRTUAL IT MANAGER
Unlimited access to telephone helpdesk
Remote access for engineers to identify and resolve problems
Guaranteed response times
Vendor management
Pro-active monitoring
Up to 10 hours on-site engineer support (as and when required)
On-site engineer support (as and when)
On-site support for critical issues		8 hours	4 hours	2 hours
Schedules site presence
Quarterly review and strategy meetings
Advice and guidance by named IT Manager

What are the Benefits?

Reduced Costs
Exceptional levels of service
Expert technicians
Increased Efficiency
24 / 7 Fault Reporting
Remote and on site support
Partnerships with leading hardware suppliers

What about hardware support?

At Digital IP, we don’t believe in our customers spending money unnecessarily. With that in mind, we don’t believe that extended hardware cover for Desktop PCs makes sense. Why? With the low cost of PC hardware and the rapid pace of change, a 4 year old faulty PC will be much better replaced by a new, faster machine. If for example you have 20 PCs, one year of post-warranty support could cost as much as £1,400. Digital IP recommend that all PC hardware is purchased with a 3 year warranty – as standard all models suggested by DIP include a 3 year warranty.

It is a different story for servers, network hardware and storage systems. These mission critical components of your IT infrastructure need to be protected. Digital IP supplied servers include a 3 year warranty as standard. DIP strongly suggest that extended hardware warranties are provided by the equipment manufacturer for all production servers and storage systems.

Note, that it is also important to evaluate hardware support levels – we may provide an engineer on-site within 4 hours of a critical problem, but if the hardware vendor confirms a fault but has a next day warranty then that will determine the quickest fix.

CALL NOW FOR A FREE COMMUNICATIONS AUDIT CALL 0845 2700 484 or ENQUIRE HERE