VOICECONNECT
Voice Connect design, develop and deliver technology to resolve real life
problems across the UK.
Patient Partner
What is Patient Partner?
Patient Partner is a system that allows your patients to book, cancel, check or
change appointments at any time, night or day using their telephone. The system
is a PC/Server based solution, which connects to your practice's telephone
system. Patient Partner also integrates with your electronic appointment book,
ensuring that it can operate in 'real time'.
Ease the pain of the early morning rush
Most GP practices suffer from congested telephone lines at the start of each day
or during peak times. This congestion is caused by the numbers of patients that
need to arrange appointments with GPs, because their priority is to contact you
as soon as they can, i.e. when the practice opens or when appointments are
released. Patient Partner relieves congested telephone lines, because it gives
you the opportunity to re-educate your patients by allowing them to telephone
the practice around the clock to book their appointments.
What will Patient Partner do for your practice?
- Extend reception opening hours
- Ease the pain of early morning / peak time congestion
- Manage, improve and ease telephone access
- Promote and administer appointments for seasonal/specific clinics
Did you know that over 1.8 million patients registered at GP Practices across
the UK can telephone their surgery at any time night or day to book, cancel,
check and change appointments without speaking to a receptionist? The solution
that gives patients this level of access is called Patient Partner and it will
relieve the congestion experienced by your surgery at the start of each day.
"Now the patients are used to Patient Partner, they are booking appointments at
the weekend, the night before or even just before the surgery opens. This has
meant that it is now considerably easier for people trying to get through on the
phones (for non-appointment related queries) to speak to a receptionist. We did
originally think uptake would be slow - this has not been the case - within 3
months 75% of available on the day and book ahead appointments were being booked
through Patient Partner." Laurie Brown, Practice Manager, The Bourne Medical
Centre
FREE Information Pack for Practice Managers
A Patient Partner information pack is now available to you as a practice
manager. This pack will give you a brief overview of Patient Partner and
illustrate the ways in which it is already helping other surgeries.
To obtain your FREE information pack CLICK HERE.
DOWNLOAD THE LATEST PATIENT PARTNER BROCHURE FROM OUR SITE BY CLICKING HERE