The Wise Group is a social enterprise headquartered in Glasgow, Scotland, that provides job-search and training services, staffing, and community regeneration projects throughout Scotland and the northeast of England. Employees must be in daily contact with customers to inform them about new job openings, training programs, or workers available for hire. To help support employees, The Wise Group implemented a hybrid Microsoft communications and collaboration solution, with some hosted services and some on-premises. It benefitted from reduced administration and improved communication, but it still faced challenges with its aging telephony system, and it needed a more flexible solution to help the company grow. It decided to upgrade its hosted services to Microsoft Office 365. With the flexibility of Office 365, it expects to reduce costs even further, and to increase productivity and innovation.